What our pool dealer customers say:
"Xmente saves me about 20 hours of time for each new employee I have to train."
"It was so simple. This is great. New employees can grasp what we do very quickly."
"I don't have to hold a new employee's hands. I won't lose my productivity."
"This program will get an employee up to speed fast. The faster, the better."
More testimonials...
New Staff is a Pain to Train and a Liability
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We listened to the top business issues of leading dealers - people with the same needs as you.
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- We heard that training staff is a pain becuase new people don't quickly understand pools.
- Yet, the #1 reason consumers shop at a specialty retailer is knowledgeable staff. As well, the #1 reason for customer dissatisfaction is bad advice. Yet new staff is undertrained.
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- When under-educated staff look at a customer like a deer in headlights, customer loyalty is at risk.
- Our online training product improves staff knowledge and customer satisfaction in just one day.
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Prepare for the Season to Maximize Sales
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As much as 70-90% of revenues and profits are created at the start of the season. You need to hit the ground running.
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- In a single season, a good customer can spend over $500 and as much as several thousand.
- Their "lifetime value" can be as much as $5000 to $10,000 if the relationship is maintained.
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- With internet purchases growing to $288 million in 2010, brick and mortar retailers must focus on maintaining customer loyalty.
- Our online training product improves staff knowledge and customer loyalty.
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Pool Retailers are At Risk
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We worked with a leading pool industry market research company to dig into the habits of the changing pool consumer and found...
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- Consumers used to go to their specialty pool dealer as their primary source of information.
- The internet has changed consumers forever, and they now come to your store armed with information.
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- 71% of pool owners view knowledgeable staff as the leading virtue of specialty retailers, but current training programs fall short.
- Our online training product helps your team better serve your customers.
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